


Still stumped? Return to the Print Queue app and select Printer > Error Log.
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Otherwise, even if your attempt to re-add the printer succeeds, you will only be able to print when the sharing Mac is available. Instead, choose an alternative listing for the printer. Unless you have a setup that requires accessing the printer this way, don’t select this.
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See this Bugs & Fixes column for advice about how to figure out your printer’s IP address.Īvoid printer sharing if you can: If you see your printer listed with an sign, such as CannonMP990 MacBook Pro, selecting this means you will connect to the printer via printer sharing-a feature enabled from the Sharing System Preferences pane. Here you can enter the printer’s address on the network. When the Add window appears, click IP at the top of the window. Select the plus-sign (+) and choose Add Printer or Scanner. Use an IP address: Networked printers sometimes take a little extra work. If so, select it in the list and then click Add. Once again, you will hopefully find the printer in the Default listings. Hopefully, you will see the just deleted printer under the header Nearby Printers. Still having trouble? Use the Print & Scan pane to delete and re-add a printer. You’ll find common fixes for this problem next. Is it a connection problem?: A second possibility is that Print Queue claims the printer is “not connected” or that it cannot “communicate” with the printer. To do this, click on the X next to the progress bar below the document’s name. If a job isn’t printable (perhaps the document no longer exists), you’ll need to delete it from the queue before you can print anything newer. Get rid of old print jobs: If that doesn’t solve the problem, look for old print jobs stuck in the queue. Click Resume to get the queue started again. Delete one by clicking on the X at the end of the progress bar below its name. Old jobs stuck in the queue can thwart your attempts to print. Clicking the Resume button in the Print Queue has the same effect as doing so from the Print dialog box. It’s easy to leave a printer paused and forget about it until the next time you go to print. Or, you might hit the pause button yourself if you realize you’re printing the wrong document or you realize you’re going to run out of paper. Resume a paused printer: Your print queue can pause automatically if a print attempt fails, perhaps due to a paper jam.

Click Print & Scan, select your printer in the list, and then click Open Print Queue. Don’t see anything in the Dock? Choose Apple menu > System Preferences. To find out more, click the icon to open the Queue’s window. If a print job has failed, the printer’s Print Queue icon should remain in the Dock, garnished with a badge that indicates trouble. If it doesn’t, check the Print Queue, described next, to get more information. Clicking the Resume button should get things going again. Resume a paused printer: Another common situation is that the printer was previously paused. If your print queue has paused, get it rolling again by clicking Resume. The simple fix is to choose your intended printer from the Print dialog box’s Printer pop-up menu. If your Mac is a laptop, you may have last printed to your cousin’s printer while visiting her in Topeka, but now you’re back home in Portland. You may have not selected the one you intended. Find the right printer: One especially common scenario occurs if you print to more than one printer.
